CASE: CRM MIDDLEWARE  FOR TELCO OPERATOR WITH 20 MLN+ CUSTOMERS

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BUSINESS GOAL:

Facilitation of customers’ migration process

ARCHITECTURAL GOAL:

Create service middleware and service creation environment

SOLUTION:

Microservice middleware solution

RESULT:

  • Client uses XM^ open source to deliver it solutions by itself

SOLUTION COMPONENTS:

  • Service creation and execution environment 

  • Integration with CRM & billing systems

  • Secured integration with other operators
    and governmental resources

  • M2M business processes automation

  • Omnichannel communication

  • Ready-to-use native administration interface

Why XM^ONLINE:

  • Microservice backbone

  • Flexible enough to integrate large-scale CRM systems

  • Fast deliver

Telecom |  Enterprise  |  CRM, migration to microservice, middleware