XME.CHATBOT PLATFORM
Turn conversations into business actions
Give employees a simpler way to access enterprise knowledge, handle recurring requests, and execute business workflows directly through familiar messaging channels.
Combine AI-assisted conversations, configurable workflows, and enterprise integrations in one platform.
Google Chat
Telegram
More coming soon..
CONNECT EMPLOYEES, KNOWLEDGE, AND PROCESSES
Your employees shouldn't need five systems to complete one request
Enterprise operations depend on multiple applications, internal knowledge sources and manual coordination. Even straightforward tasks can involve searching documentation, navigating portals, contacting colleagues, and waiting for responses.
Disconnected systems
Employees switch between tools to find information or complete tasks.
Repetitive support work
Teams repeatedly handle similar requests and collect the same information.
Manual coordination
Requests move between people and systems through messages and follow-ups.
Inconsistent processes
Employees may follow different steps for the same operational request.
One conversational entry point. Connected to the systems your teams already use.
WHY XME.CHATBOT PLATFORM
Less manual coordination. More consistent execution.
Give employees a direct way to access information, complete routine requests, and interact with business systems. XME.digital brings conversations, configured workflows, and enterprise integrations together to make internal operations easier to manage.
Reduce repetitive support work
Guide employees through common requests, answer questions with AI, and collect the information needed before involving a support specialist.
Connect existing business systems
Retrieve information and initiate configured operations through integrations with CRM, ERP, billing, ITSM, and other enterprise systems.
Make internal services easier to access
Let employees interact with business processes through Telegram and Google Chat instead of navigating multiple applications.
Keep people involved when needed
Pause conversations while an operator or external system handles a request, then resume the dialogue when a response is available.
Standardize recurring workflows
Turn common operational procedures into configurable dialogue flows with conditions, branching logic, and defined next steps.
Communicate with greater visibility
Send targeted messages to selected audiences and track delivery and button-click results.
BUILT FOR INTERNAL ENTERPRISE OPERATIONS
One platform. Different workflows across your business.
From everyday employee questions to operational requests and notifications, XME helps teams bring existing processes into familiar messaging channels.
Handle routine support requests with less back-and-forth.
An employee reports a VPN issue. The bot asks relevant questions, guides them through configured troubleshooting steps, and collects the information needed for further investigation.
If the issue remains unresolved, the conversation can be handed over to an operator or connected support workflow.
What it enables:
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Guided L1 troubleshooting
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Collection of issue details
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Access to connected knowledge sources
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Escalation to a human operator or support system
WHAT YOU CAN BUILD
Everything you need to create connected chatbot workflows
Design conversations, connect enterprise systems, and manage communications through one configurable platform.
Visual workflow builder
Create structured conversations using a visual editor with more than 20 node types.
Configure branching logic, conditions, forms, file handling, multilingual content, personalization, and dialogue versioning.
Build workflows for different internal processes without hardcoding every conversation.
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AI-assisted interaсtions
Use LLMs to answer questions, interpret employee requests, and route conversations to relevant dialogue branches.
Connect selected MCP tools and information sources to support AI-assisted interactions.
Combine flexible natural-language communication with configured workflow logic.
Enterprise integration
Use XME API Builder to connect chatbot workflows with existing business applications through REST APIs.
Retrieve information and initiate configured operations across systems such as CRM, billing, ERP, and ITSM.
Extend existing enterprise processes through conversational interfaces without replacing the underlying systems.
Targeted messaging and campaings
Send personalized messages to selected groups using tags.
Use interactive messages to collect responses and track delivery and button-click results.
Support internal announcements, operational communications, and other targeted interactions.
Operator and system handoffs
Not every request can be completed immediately.
Pause a conversation while an operator or external system processes a request, then resume it through a REST API when a response is available.
Support workflows that involve several steps, systems, or participants.
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Flexible deployment
Deploy XME.Chatbot Platform as a Docker-based service within the XME environment.
Choose cloud infrastructure or a customer-managed environment according to your deployment requirements.
Configure the required channels, integrations, dialogue workflows, and AI services.
HOW IT WORKS
Connect messaging, AI, and enterprise systems in one architecture
XME Chatbot Platform works as a conversational layer between employees and the business systems they already use.
The platform combines a dialogue engine, AI capabilities, messaging tools, and XME API Builder to support connected business workflows.
GETTING STARTED
From a business use case to a connected chatbot workflow
Start with a defined internal process and configure the conversations, integrations, and responses needed to support it.
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Select a workflow
Choose a recurring request or operational process.
Design the conversation
Connect your systems
Configure dialogue steps, conditions, and AI interactions.
Set up required API or MCP connections.
Configure the channel
Test and deploy
Set up Telegram or Google Chat and the environment.
Validate the workflow and make it available to users.
Built around your existing environment
Deploy within the XME environment in the cloud or on customer-managed infrastructure, with the required platform services and integrations.
LET'S DISCUSS YOUR WORKFLOW
See how your business processes could work in chat
Whether you're looking to simplify internal IT support, streamline employee requests, or connect operational workflows, XME can help bring those interactions into familiar messaging channels.
Explore a configured chatbot flow connected to a business system and discuss how the approach could fit your environment.