XME.journal

AI can interpret customer intent. Learn how generated interfaces and Stella #5 prepare providers for the Generative UI era.

Scaling service with AI is easy. Sustaining trust isn’t. Discover how leaders balance efficiency with humanity.

As AI-to-AI interactions will replace human promotion channels, CSPs face ARPU decline and rising churn. Learn how early movers can integrate with customer agents, build semantic trust layers, and secure competitive advantage.

While most telcos froze during crises, a few doubled down on infrastructure and dominated the rebound. See what they did differently in our anti-crisis strategies comparison.

AI, automation, and monetization depend on one thing: mature self-service. See where telcos are investing — and why customer service speed matters now.

What’s happened at MWC 2025? We walked the halls, met the experts, and cut through the noise. Here’s what’s worth your attention.

From booth logistics to lead generation, these exhibitor prep lessons come from real experience.

See what’s wrong, what works, and how to build a seamless self-service experience that reduces churn.

Discover how XME.digital’s Self-Service Builder empowers telecom leaders to launch self-service solutions 25% faster and scale effortlessly.

Explore how XME.digital delivered practical solutions in 2024, enhancing integrations, scalability, and efficiency for businesses.