XME.journal

As AI-to-AI interactions will replace human promotion channels, CSPs face ARPU decline and rising churn. Learn how early movers can integrate with customer agents, build semantic trust layers, and secure competitive advantage.

While most telcos froze during crises, a few doubled down on infrastructure and dominated the rebound. See what they did differently in our anti-crisis strategies comparison.

AI, automation, and monetization depend on one thing: mature self-service. See where telcos are investing — and why customer service speed matters now.

What’s happened at MWC 2025? We walked the halls, met the experts, and cut through the noise. Here’s what’s worth your attention.

From booth logistics to lead generation, these exhibitor prep lessons come from real experience.

See what’s wrong, what works, and how to build a seamless self-service experience that reduces churn.