• Elisabeth Nebster

Why Retail Back Office Software Matters: Key Pros and Operation Areas


Importance of Retail Back Office Systems

Why does retail need back office solutions? Well, agree that it’s too hard to manage thousands of employees or calculate daily total revenue from the store chain using spreadsheets. Digital solutions increase retail back office productivity and reduce maintenance costs by 10%. Our aim today is to discover how exactly. Scroll down to find out more about the impact of retail back office digital systems and key advantages they bring to business.


Retail Back Office Solutions: Five Pleasant Benefits


Retail Back Office Software Business Benefits

Automatization and optimization of manual processes


Unfortunately, most internal procedures related to accounting, logistics, and product information are still handled by employees manually. An outdated approach reduces efficiency and leads to risks of making severe data errors. One of the priorities retail back office solutions focus on is processing automation. It ensures the correctness of working with data and the safety of their storage. It allows employees to spend their work time on higher priority tasks and minimizes the possibility of identifying inconsistencies.

The role of optimization boils down to the fact that effective digital solutions can significantly reduce the time and amount of human resources spent on maintenance.


Price Management & Control


Chain stores face pricing challenges around the world. The difference in value can be significant due to the exchange rates, general economic conditions, etc. Back office digital retail systems help avoid confusion. Due to them, it’s possible to create a unified price list and control pricing effectively.


High-Quality business analytics


One of the reasons for the business’s inability to achieve its aims is the wrong information base. First, management uses non-actual data to set goals. Then it cannot determine how close the company is to reaching them. It doesn't matter what key performance indicators (KPIs) the retailer has chosen to track its growth.

Approximate data distort results. Modern retail back office systems eliminate this problem. They allow monitoring the state of each business system in real-time, making reports, and generating analytics based on a variety of accurate information.


Increasing profitability


Retail profit largely depends on several factors: the processing speed, the coherence of all back office systems, the data relevance, and safety, as well as a smart investment. Thus, the digital approach to the internal organization makes it possible to improve all the above aspects. It will positively affect the level of sales and goods turnover, increasing the volume of profits.


Staff comfort and cost decreasing


It is the last but not the least indicator that any organizational approach works. The efficiency of all systems is primarily dependent on people. Implementing retail back office software doesn't mean firing employees. Moreover, in some cases, they have to be hired additionally. But the bottom line is that workers perform their functions quickly due to digital solutions. They are gradually moving away from routine processes. It gives an impetus for proactivity and professional development.


However, before making the employees' life better, prepare them to work with new systems. In other words: teach and explain all the benefits that an alternative method can bring. The perception of innovations will be positive, and the percentage of staff which use them - higher.



Why & Where Do Retail Needs Back Office Solutions


Why & Where Do The Main Retail Systems Need Back Office Solutions


Financial Area


The financial retail back office software is one of the most stable and protected in the company. To manage it, retail usually buys licenses for the use of ready-made digital solutions or develops them from scratch.


An Enterprise resource planning system (ERP) is the main component of this area. In many companies, ERP is too clumsy and over-regulated. It slowly reacts to changes in a customer's order, for example. If clients decided to add something to their order, it could be difficult for the ERP to generate a payment without up-to-date information. Here, the order-management system is needed. XME.digital developed similar software for an electronic retailer with a 27 million customer audience. This retail back office system can update order information in real-time and send renewed data for ERP processing. High scalability allows working with countless orders simultaneously.


Thus, owing to software, the retail financial system gets the flexibility it lacks.


Logistics & Distribution


The main task of the retail business is to maintain a stable and fast goods turnover, scalable enough to fit constant growing demands. It's a holy truth. Ensuring this process is impossible without proper inventory management and keeping the balance in the warehouse.


Digital technologies help control the movement of products at all stages and provide up-to-date information about each specific process. It expands logistics capabilities, and makes the delivery faster, improving customer experience.


Marketing & Sales

Marketing becomes effective when the actual information from different sources is used properly. Back office software provides marketers with these data and allows them to determine how best to dispose of them. But let's remember about the selling process.


Sales managers must monitor the situation, switching between a dozen tabs simultaneously. A specially designed single window or "one-stop-shop" system can save their efforts.


A unified interface pulls up all programs, channels, and other resources required for the manager's work. Besides, the employee has access to management data within this system. It allows for tracking, which products are on sale and which are not or identifying new customer behavior trends. Thus, technology makes work convenient. It is an excellent opportunity to both increase sales and save resources.


Conclusion


So, let’s repeat in a few words what is retail back office software and why is it needed.


It is a set of programs that help organize sales business activity from scratch and keep it further. The advantages of retail back office solutions functions are apparent. It ensures the harmonious operation of all systems and optimizes processes. Most importantly, it allows getting the maximum result using a minimum of human and time resources. Thus, retail requires urgent actions to organize internal processes due to digital transformation in a competitive environment.


If you want to get the most out of your software, drop us a line! XME.digital experts will upgrade your retail back office solutions to boost your business performance.


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