XME.digital's H1 2024 Product Updates: Overview [Part 1]

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At XME.digital, we’ve started something new that we’re excited about — sharing regular product updates with you. Today, we’re proud to walk you through some of the core components our team have been working on during the first half of 2024. 

From our API Builder to the Payment Gateway, each of these features was built with real telecom business challenges in mind. And it is just a small part of what’s in the pipeline. We’re already preparing the next wave of updates that will continue pushing the boundaries of what our platform can do.

Take a moment to explore these new capabilities — there’s plenty more to come.

API Builder

The API Builder is a no-code tool designed to enable seamless integration between various internal and external systems. Its intuitive drag-and-drop interface simplifies the process of creating complex data workflows, eliminating the need for custom-built API solutions. By centralizing API management, it helps enterprises maintain efficiency and control over their data exchange processes.

Use Case

Telecom companies often manage a mix of legacy systems alongside modern applications, creating operational silos and inefficiencies. With the API Builder, a telecom provider can integrate its customer management platform with billing systems, ensuring that real-time customer data flows seamlessly between departments. By consolidating APIs in one place, the telecom company can accelerate integration projects, reduce costs, and maintain reliable performance even during peak traffic periods.

Stage

Visual Entity Configurator

Easily configure and manage object models using the Visual Entity Configurator’s intuitive, no-code interface. The tool allows you to create entities, define relationships, and apply constraints without writing any code. With its drag-and-drop functionality, you can make changes on the fly and see them instantly reflected across your system.

Use Case

The Visual Entity Configurator is particularly useful for telecom providers managing complex data structures. A telecom company can use the tool to model customer accounts, services, and billing relationships, creating a flexible, easy-to-maintain system. When a new service or plan is introduced, changes can be implemented instantly across all relevant entities, minimizing downtime and ensuring that systems remain synchronized. The Visual Entity Configurator simplifies model management, while reducing the time required to adapt to new business requirements.

Stage

Data Integration Component

Simplify the process of integrating external systems and data sources with the Data Integration Component, powered by Kafka Connect. This tool reduces time-to-market by providing ready-to-use connectors, minimizing the complexity of custom-built solutions. With asynchronous data handling, it supports multi-stream data loading, ensuring high performance and seamless scalability.

Use Case

Telecom providers often struggle to process high volumes of real-time data from millions of customers across various channels. It includes tracking voice and data usage, generating bills, and sending usage alerts — all while ensuring that the data flows seamlessly between internal systems like CRM, billing platforms, and network monitoring tools.

With the Data Integration Component, businesses can handle multiple streams of data simultaneously. For instance, when a customer exceeds their data limit, the system can instantly trigger an alert through the customer’s mobile app, while simultaneously updating their billing information in real-time. It ensures that notifications, billing, and customer records are synchronized across all platforms without delays.

Stage

Payment Gateway

Simplify the integration of payments into your architecture with minimal effort. The Payment Gateway integrates with leading payment services like PayPal, Stripe, and Qenta, offering a seamless, secure way to handle transactions. Key features include real-time tracking of transactions, handling refunds (full, partial, or manual), and ensuring high performance and scalability even during peak loads. The Payment Gateway provides out-of-the-box payment logic, reducing the need for custom coding while maintaining a high level of security and reliability.

Use Case

Telcos offering both prepaid and subscription services must process millions of transactions daily across mobile apps, physical stores, and online portals. Ensuring these transactions are processed in real-time without delays or discrepancies is critical to maintaining customer satisfaction and reducing churn.

With the Payment Gateway integrated into their architecture, the telecom providers can easily handle high transaction volumes while ensuring real-time updates across all systems. When a customer tops up their prepaid balance, the payment is processed instantly, and the updated balance is reflected across billing systems, CRM platforms, and customer-facing apps without any delay.

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Search Engine

Get compliant data searches across internal and external microservices. Our Search Engine offers wide-ranging search capabilities, designed for both simple queries and customized search templates. This microservice supports reindexing, reloads, and flexible configuration of index mappings, ensuring data is always up-to-date and accessible.

Use Case

A telecom provider managing customer data across multiple platforms can use the Search Engine to consolidate data in real-time. Whether it’s pulling a customer’s usage history, billing information, or network status, this component ensures data is retrieved quickly and accurately, providing agents with a complete view of the customer.

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XME.digital — proven enterprise integration middleware platform for telecom businesses

XME.digital is an enterprise integration middleware platform that employs a low-code approach. It bridges the gap between business leaders and tech teams, allowing them to validate business ideas from a tech perspective in a matter of days.

It employs Customizable API building blocks, ready-to-use functional components and integrations to enable smooth, and re-usable connections with third-party software and boost velocity to create tailored solutions by using customization capabilities with minimal development efforts. 

Save 40+% of your IT budget and achieve 2x faster Time-to-Market for new services. Schedule a personalized demo with one of our experts to see how the XME.digital enterprise integration middleware platform can help your telecom business.