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  • Writer's pictureElisabeth Nebster

Transforming Guest Experiences By Smart Home Technology in Hospitality

In this Article:

Expert Forecasts on Smart Home Technology in Hospitality


According to ABI Research, the smart homes and connected equipment market in the smart hospitality and coworking sector will experience a significant increase in shipments, reaching 19.7 million by 2027. The rapid development of technology has benefited hotels by enabling them to manage operations and provide memorable experiences for their guests efficiently.

From touchless check-in processes to utilizing cloud-based systems, technological devices have proven formidable tools that have revolutionized the industry. Hotels must quickly adapt to this advancing landscape to stay competitive and stay caught up. In this article, we will investigate the current state of smart home technologies in hospitality and try to predict the future possibilities for this technology.

The current state of smart home technology in hospitality

Introducing smart home technology has heralded a new age of hospitality innovation, drastically altering how customers engage with their hotel accommodations. Based on recent industry forecasts, the worldwide smart home market is expected to be worth a stunning $174.24 billion by 2025, demonstrating the fast adoption of these innovative technologies.

Customer-centric approach

The benefits for the hospitality sector are manifold and profound. By empowering guests to personalize their room environment, hotels can create unparalleled comfort and convenience. According to a report by Hospitality Technology, 76% of respondents expressed their willingness to pay extra for technology features that hold significant importance to them.

Lower energy consumption

Beyond guest comfort, smart home technology also holds significant potential for cost savings and energy efficiency. By leveraging intelligent systems that optimize energy usage based on occupancy and guest preferences, hotels can achieve notable reductions in energy consumption, leading to substantial cost savings. Studies have shown that smart home technology can cause energy savings of up to 30% in hotels, demonstrating its immense potential for financial benefits.

Operational efficiency

With centralized control and monitoring capabilities, hotel staff can remotely manage room settings and swiftly respond to guest requests, streamlining operations and enhancing service delivery. These intelligent systems provide real-time insights into maintenance issues, allowing staff to address them before they escalate proactively. By leveraging such proactive maintenance practices, hotels can minimize disruptions and ensure guests' seamless and enjoyable experiences.

However, implementing smart home technology in the hospitality sector has challenges.

Despite these challenges, the benefits of smart home technology in the hospitality industry are undeniable. By embracing intelligent solutions, hotels can differentiate themselves from their competitors and appeal to tech-savvy guests seeking innovative experiences. They can position themselves at the forefront of the ever-evolving hospitality landscape. As the industry continues to embrace the transformative potential of smart home technology, we can expect to witness further advancements and innovations.

Expert Predictions for the Future of smart home technology in Hospitality

In the era of heightened guest expectations, personalization will be the cornerstone of smart home technology in hospitality. Guests will crave tailored experiences that cater to their individual preferences. According to a survey by PwC, 86% of consumers will pay more for a personalized experience. Smart home systems will empower guests to customize their surroundings, adjusting lighting, temperature, and entertainment options to suit their needs and preferences. Hotels can foster stronger guest loyalty and deliver memorable experiences by providing a personalized environment.

Integrating smart home technology with other cutting-edge innovations will be crucial for enhancing the guest experience. Seamless connectivity with mobile apps, virtual assistants, and IoT devices will enable guests to control and automate various aspects of their stay effortlessly. By 2025, an overwhelming 78% of hotel operators expect a significant surge in the adoption of voice recognition technology, showcasing the growing importance of integration. This integration will extend beyond the guest room, encompassing services like room service, concierge, and entertainment options, ensuring a unified and convenient experience.

The hospitality industry increasingly recognizes the importance of sustainability, and smart home technology will play a vital role in advancing these efforts. Energy-efficient devices, intelligent lighting, and temperature control systems will be integrated into smart homes to minimize environmental impact and optimize energy consumption. By adopting sustainable smart home solutions, hotels can reduce operational costs, enhance their green credentials, and appeal to eco-conscious guests.

As smart home technology proliferates in hospitality, robust security and privacy measures will be imperative. Guests must feel confident that their data and personal information are protected. Industry leaders are investing in advanced encryption techniques, stringent authentication protocols, and privacy controls to safeguard guest privacy. Therefore, establishing trust and implementing robust security measures will be essential for the widespread adoption of smart home technology in the industry.

Voice-activated assistants, such as Amazon Alexa and Google Assistant, will emerge as prominent fixtures in smart home technology for hospitality. Guests will enjoy the convenience of controlling various features of their rooms, making requests, and accessing information using voice commands. The voice technology market is predicted to reach $26.8 billion by 2025. Integrating voice-activated assistants will enable a hands-free and intuitive guest experience, enhancing convenience and accessibility.

Real-life examples of smart home technology in hospitality

The Wynn Las Vegas Hotel is well-known for using smart home technologies to improve customer service. They've implemented a complete system allowing visitors to manage many features via a smartphone app with voice commands. Adjusting the lighting, temperature, and drapes and asking for cleaning help are examples. Smart home technologies provide visitors with ease and customization during their stay.

The Peninsula Hotels chain has also embraced smart home technology in its luxury properties. They provide guests with personalized tablets in each room, allowing them to control room settings, such as lighting, temperature, and entertainment systems. Guests can also request services, order room service, or make restaurant reservations through the tablets. Using smart home technology at The Peninsula Hotels aims to create a seamless and intuitive experience for guests, enhancing their comfort and convenience.

Marriott International has been actively exploring smart home technology to improve the guest experience across its various hotel brands. They have piloted initiatives such as voice-activated rooms, where guests can control lighting, temperature, and other room features using voice commands. Marriott has also introduced mobile apps that allow guests to check in, access their rooms, and control room settings remotely. By integrating smart home technology, Marriott aims to provide guests with a more personalized and efficient stay.


Smart home technology has revolutionized the hospitality industry, offering a range of benefits, such as personalized guest experiences, cost savings, energy, and operational efficiency. Despite challenges related to integration complexity and security concerns, the future of smart home technology in hospitality is promising. Expert predictions highlight the importance of personalization, integration with other technologies, sustainability efforts, and robust security measures. As the industry continues to embrace these advancements, we can expect further innovations that enhance guest satisfaction and drive the industry's evolution.


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