• Elisabeth Nebster

Enterprise Low Code Platform Usage: Facts And Cases

How To Use Enterprise Low Code Platform

Speed. Convenience. Versatile. Efficiency.

Here are why businesses have started to use enterprise low code platforms (ELCPs) more often, and vendors - replenish a market with new ELCPs. By 2024, the low code method will cover 65% of development activity because of its ability to solve almost any issue.

T-Mobile, Virgin Atlantic, and even the U.S. financial state authorities are already using rapid development platforms. So, are you ready to make sure low code can ease your corporate pain, accelerating digital transformation?


Big 7 Targets You Can Achieve With LCAP


Robust dashboard with advanced integrations and improved Employee Experience (EX)

The day is near when digital service platforms and IoT intelligent dashboards will become a necessity for us. Almost all large manufacturers like Bosch or Samsung have been using them for process optimization. Happy owners of smart homes think about how to manage their property even more conveniently. They consider IoT platforms implementation. But what about telecom domain representatives, for instance?

You've probably heard about the U.S. telecom giant T-Mobile. Until 2020, the company suffered from too slow initiatives approval, involving 5 to 15 employees. It made the business less flexible. Management decided to use the low code platform Power Apps to increase the throughput of initiatives. The company has developed a kind of Orbit platform integrated with all back-office departments.

To initiate the process now, an employee needs to enter the environment, briefly describe the initiative and add some appropriate documents to confirm the idea's validity. The system sends notifications to all specialists involved in the approval process (for example, CEO, accountant, or lawyer), and the last ones can decide in a matter of minutes. During the first two months of operation, the system processed more than 750 new initiatives; 250 users visited the platform daily. As seen, ELCP Power Apps allowed the creation of a scalable product for process management with a large number of integration points and real-time data transmission.


Legacy migration with less tech risks to mitigate

Management and tech specialists decide to start the migration path for several reasons:

  • a product ceases to perform its functions

  • software becomes burdensome in maintenance

In any case, migration to a new stack, platform, or architecture is an arduous process. And here, LCAP is not a one-size-fits-all tool that will guide you through the entire migration cycle.

However, it is a great option to simplify this transition. If your enterprise migrates to microservices, pay attention to the low code method. It will help to create solid middleware for your step-by-step transformation. Meanwhile, companies also migrate from a legacy stack to a low code platform one. It reduces maintenance costs and unifies the approach to further app development. One water and sanitation services provider gained this experience, choosing to migrate applications from Lotus Notes to the Mendix platform.

The advantages of such a solution became:

  • fast and painless migration

  • convenient work with apps

  • new functionality

  • flawless employee and user experience

The first migrated application enabled the placement of purchase orders to support corporate operations. The transition took place on a tight schedule with simultaneous team training to work on Mendix. Along with the existing functionality, the new product allowed users to place orders from any device.

The second migrated app for operations optimization was the mix of two legacy applications. Due to such a transformation, the client received a cloud product, reduced maintenance costs, and implemented high-quality security policies.

The client's internal team carried out the latter app transformation on its own. It helped to identify and eliminate security issues. The new solution was adaptive since both the intelligent web and mobile apps could fix any risk. low-code enterprise platforms allow reuse of digital services developed, it allows to decrease total cost of ownership (TCO) and build more sustainable IT infrastructure inside the organization.


Operational efficiency

Business often requires software development to improve the efficiency of one or several processes: increase throughput, reduce production time, etc. The key benefit of low code development results is their ability to meet such a need under tight deadlines. Take, for example, the contact center software. It took 7 months to develop on the XME.fast code platform. Let's go back a little to understand what it was for. 27 million+ customers retailer aimed to engage new clients and retain existing ones by establishing a communication process. The main bottleneck on the way to this goal was the low speed of requests and call processing.

The operators were overwhelmed. They had to look for any solution switching between several programs simultaneously. This situation provoked a high level of employee turnover. But one global issue elimination can solve several local ones. The company chose XME.platform to develop a unified contact center covering a variety of communication channels. The one-stop-shop product interface allows operators to work in a convenient environment containing all the necessary data from 10 integrated systems. Notification module for employees facilitates and accelerates the dialogue with customers. Consequently, the order processing speed increased by 25%, and the company could deal with employee burnout.

Looking for an open source low code platform robust, like Mendix or Power Apps but at a reasonable price? Discover what opportunities the fast code platform can offer you, considering our case studies overview.


Efficient process management

Businesses often choose ELCPs to build a robust software base for processes control. To achieve it, platform users can configure various solutions with simple logic. Low code helps to form a unified corporate approach to the organization and monitor any process gradually. Let's see why else the low code method appealed to labor and human rights protector company Verité.

The enterprise faced a project management issue. The off-the-shelf software didn’t cover the simultaneous management of hundreds of projects and couldn't lend to customize itself in measures the client needed. The company chose the low code product Quickbase to develop a project management system.

The new product performs the following tasks:

  • conveniently visualizes data in the form of reports,

  • provides the ability of real-time data exchange,

  • allows users to monitor the progress of projects

  • enables to form a scope of tasks based on actual work results.

The team saved about $80 thousand in development costs due to building the solution with Quickbase.


Appropriate assets management

If you want to be sure of the prosperity of your company, manage your assets in the right way. You need to keep track of their volume and movement to understand what resources your company will operate tomorrow. You should know whether they are available (like office meeting rooms) to use them. Software products can be your allies in this matter. When ready-made solutions do not meet business expectations, and there is no time to develop from scratch, it's time to turn to low code development again.

Low code platform Power Apps contains an assets management pattern ready to limited configuration. And Virgin Atlantic has already benefited from it. For the cabin crew members' convenience, the company decided to provide them with 3 thousand iPads.

Of course, they could record the serial numbers of devices and names of employees manually, but it seemed inappropriate. Therefore, the team created a simple assets management product with Power Apps. The solution allowed scanning an iPad's barcode and assigning it to a relevant team member in digital mode. Data were stored in SharePoint Online with subsequent transmission to the core Virgin Atlantic asset management system. Following Microsoft, that software helped the client hand out 90% of iPads within the first 6 weeks of operation.


Employee engagement

Following the Gallup poll, "US employee engagement increased to 39% in January 2021 up from 36% late last year." Each manager strives to ensure that his team members are among the cherished 39% since satisfied employees = satisfied clients. Companies can create an attractive office design. But is it necessary for a specialist who is accustomed to working remotely in COVID-19 reality? Others try to motivate staff by going to the gym. But is it enough?

The approach to employee engagement should be comprehensive. It is principal to provide employees with all the opportunities for convenient work. Taking care of his development and encouragement is a must too. Few know that some ELCPs help companies meet both challenges.

For instance, Salesforce Lightning Platform partly positions itself as a low code product for employee engagement. There are a couple of reasons for it:


Reason # 1.

This solution allows the rapid creation of applications to support an employee within its entire lifecycle. Companies can configure products for successful onboarding, access to knowledge, benefits provision, or productivity tracking.


Reason # 2.

Working with the Lightning Platform, an employee receives all the opportunities for a comfortable operation, like quick access to data, or the ability to create software for routine tasks elimination, etc. Using the Lightning Platform, staff can enjoy an intuitive interface for clear app building. Following HRD Connect, because of Salesforce, employee productivity savings of 1 hour/week from standardized, centralized tools was $ 18M.

As seen, the path to the employees' hearts lay through a low code platform usage.


Case management

What is the main challenge of any audit or corporate investigation? - It is hard for specialists to collect data from various sources and analyze it. Just imagine how much time and effort it takes for a group of auditors to conduct an internal audit of a large company. To optimize these processes, enterprises use case management software that is easy to develop on ELCPs. Product integration with a variety of internal systems allows receiving and organizing accurate data to achieve the result.

Don't assume that only the private sector tries to eliminate a time-consuming data analysis issue. State regulation authorities, such as tax or financial ones, also actively use low code development. Let's consider a State Examination System designed by the U.S. Conference of State Bank Supervisors (CSBS) with the Appian low code platform. The entire development cycle took 1.5 years. Consequently, 63 state regulation bodies received the core product for efficient control operation.


Conclusion

It is enough to look at the variety of enterprise low code platform capabilities and the scale of the companies-users to understand: low code is a profitable investment. Hundreds of successful case studies dispel the myth LCAPs are limited and best suited only for small businesses. We at XME.digital are also convinced of the opposite from our own experience.


Contact us to get expert advice and discover whether a low code can solve your business issues.