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  • Writer's pictureJohn Smith

The Role of BSS/OSS Maturity in Boosting FTTx Performance

The Impact of BSS/OSS Maturity on Building Stronger FTTx Networks


In 2019, the worldwide market for OSS and BSS stood at $36.85 billion. Looking ahead to 2027, forecasts indicate significant growth, with expectations of nearly tripling to an impressive $102.14 billion. Both are crucial for telcos looking to achieve business success. Find more about the benefits of OSS and BSS for FTTx by scrolling down this article.

BSS and OSS: two sides of the same coin

Operational Support System

OSS, once primarily Telecommunication Network Management tools, have developed into complex systems that simplify various aspects of network management. These advanced solutions integrate customer, service, resource, and process coordination. 

Key functions relate to: 

  • managing faults

  • performance

  • consumer activations

  • asset & inventory management

  • network security

Functions of Operational Support Systems (OSS)

Business Support System

BSS represents a suite of tools designed for business and client interaction. These systems facilitate customer relationships and handle billing and rating procedures. It also manages intricate aspects like transactions, setting the stage for seamless customer experiences.


The growing importance of FTTx technology

In 2020, the FTTx market’s value stood at $12.9 billion, and it’s growing steadily to surge to $22.4 billion by 2026. This sector is experiencing serious expansion due to the growing need for swift and reliable internet connections, alongside the development of strong network infrastructure. 

The technology reshapes the telecommunications industry, providing ultra-fast internet services. Besides speed, these networks also deliver user satisfaction, boost efficiency, and offer a scalable solution for future needs. 

The core challenges of BSS/OSS that affect FTTx

Complex unification

This is quite a difficult procedure to integrate FTT’x advanced network infrastructure into the existing BSS and OSS systems. The issue appears because of the complexity of hardware and software components involved. The particular challenge is to incorporate a new technology and combine it with established systems to secure operation flow and service delivery. This complexity often leads to delays in integrating these networks, which can slow down service deployment and escalate costs. 

Compatible legacy systems

Telcos repeatedly face the obstacle of assimilating older BSS and OSS systems with the latest FTTx technology. The problem of compatibility often limits the ability of the latter to fully use its advanced capabilities. Such a mismatch can result in less efficient service delivery.

Data silos and inefficiencies

Silos emerge when various BSS applications function in isolation, not sharing or communicating data which leads to inefficient processes. Such a separation can impact operation efficiency and extend the time to resolve issues. Also, it will build challenges to achieve a comprehensive view of network operations. These incapacities can hinder the effective management and optimization of FTTx networks.

Scalability concerns

Traditional BSS/OSS systems, which were primarily designed for older network types, may struggle to accommodate the expansive requirements of large-scale FTTx deployments. They may find it hard to handle the increased network traffic and subscriber volumes typical of these networks.

Lack of real-time visibility

Some BSS/OSS systems may lack the capability to provide real-time insights into the performance and status of FTTx networks. It can lead to increased network downtime and slower resolution of issues. This adversely affects the customer experience and trust. Real-time monitoring and management are needed to maintain high service standards and ensure network reliability.

The core challenges of BSS/OSS that affect FTTx

The main benefits of BSS/OSS maturity for FTTx

1. Increased customer satisfaction through rapid service deployment

The synergy of BSS/OSS simplifies FTTx service activation, providing a speedier and more solid setup. When all the processes are automated, there will be a higher probability of reducing manual errors. The result will be personalized and responsive relationships with consumers, hence increasing customer happiness and loyalty.

2. Improved operational efficiency and resource consumption

Automating routines and implementing various operational functions via mature BSS/OSS leads to significant resource usage.  Monitoring network management in real time lowers the chance of disruption, and simultaneously applying analytics impacts strategic decisions. Such an attempt helps to run processes more smoothly as well as guarantees effective resource allocation while decreasing waste and inefficiencies.

3. Reduced costs and increased revenue

Mature BSS/OSS improves economic conditions by polishing up billing processes, reducing operational costs, and eliminating loss of revenue. These systems also help with effective network capacity and management, lowering costs. Furthermore, these technologies allow fast market adaptability and data-driven marketing tactics.  


BSS/OSS maturity is essential for successfully deploying and managing FTTx services, benefiting both service providers and customers. With their advancement, the systems: 

  • enable rapid service deployment

  • improve operational efficiency

  • optimize resource consumption

As the FTTx market continues to grow, integrating and effectively utilizing these systems will remain essential for maintaining high service standards and staying afloat in the dynamic telecommunications business.

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